Terms of use - Provomen

Welcome to the Provomen.com website and online shop. The following terms and conditions constitute an agreement between you and Provomen by Kalinovskyi Oleksandr (“Site”). This agreement (“Terms of Use”), together with our Privacy Policy, governs your use of the Site, both as a casual visitor and as a registered user. USE OF ANY FUNCTIONALITY OF THE SITE CONSTITUTES ACCEPTANCE OF THIS TOU AND THE PRIVACY POLICY. You further consent to resolve in the Ukraine country any dispute that you may have with us or the Site.

1. ABOUT THE SITE

Provomen is a men’s underwear, swimwear, sportswear lifestyle brand. On or through our Site, users can browse the Provomen collections, purchase items from the collections, receive news and information about Provomen, link to the websites of Provomen retailers, contact us, and utilize other related services (“Services”).

2. REGISTRATION

In order to utilize some of the Services available on/through the Site, you will have to register with us. As part of the registration process, you will create a username and password. The username and password that you provide are your credentials (“Credentials”) for accessing those Services that are only available to members.

3. PRIVACY POLICY AND NEWSLETTER

In order to register, you must provide certain personal information about yourself. The Provomen Privacy Policy explains the information practices that apply to this and other personal information we have about you, as well as any choices you can make about the ways this information is used. Please review it carefully.
In accordance with the European Privacy Regulation 2016/679 we inform you that the data will become part of a file responsibility of Provomen.com in order to manage the purchase, delivery, service, the relationship or, where appropriate, the newsletter.
We are committed to protecting your privacy.
Any and all the information collected on this site will be kept strictly confidential and will not be sold, rented, disclosed, or loaned. We will give you the choice to refuse any future marketing emails from us.
We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

4. PURCHASING PROCESS

The procedure for order Provomen is quite simple. Select the models, make sure the requirements of the ideal size and press the “Order” button. You will see the selected items and size in the shopping cart.
ATTENTION there is a limitation on the order of fifteen (15) pairs and five (5) pairs of the same color.
Filled in the contact information (if you are not registered on the Provomen website). Next you need to choose a shipping method and provide your details for the delivery and confirmation of Order. After that, choose a convenient payment method. When choosing payment by credit card, you can immediately make a payment on the site Provomen. The Order process is complete. Now you can track the receipt date of your underwear Order and the status of its implementation in your personal account.
Do we notify that the goods ready to be shipped to you?
After your order has been assembled and transferred to the delivery service, you will be able to receive the parcel on the date indicated in the notification (or according to the tracking number).
Please note that Provomen men’s underwear collection is limited.

5. PRICES

Prices on products listed include VAT unless otherwise stated. The total price, including taxes and shipping costs will be visible in the final purchase summary. We inform you that we do not take responsibility for taxes or import duties, which some countries apply to the entry of foreign shipments.

6. CREDIT CARD AND SECURITY

All credit or debit card payments are dealt with on our behalf by the specialist worldwide professional payment service of Liqpay,WayForPay.
In the case of our own checkout, your card details are entered onto the Liqpay,WayForPay Secure, the information you pass is encrypted to a secure site, the transaction validated by them.

7. SHIPPING POLICY

Products purchased through our web shop will be sent to the delivery address indicated by the user once payment has been checked, the maximum delivery time is 25 days and depends from the shipping method and delivery place. Provomen delivery service is carried out in collaboration with various top market logistics operators. Orders will not be processed where PO boxes, hotels or where other non permanent addresses are given. If your order is over €120 you will get free standard shipping.

Re-ship

Below cases will be considered for re-ship:
⁃ Customer didn’t provide us with correct address or contact information for delivery and the carrier failed on delivering the parcel.
⁃ Customer didn’t receive the parcel due to absence at the place of delivery. Shipping carrier can not contact customer for delivery several times.
The parcel will be returned to our warehouse and from there we will re-ship once we received the correct address and shipping information from customer.
Below re-shipping cost will be applied:
€9.00 for re-ship globally Please note that all above prices are in EURO

8. RETURN POLICY

We want you to be satisfied with your Provomen products purchase. If for any reason you are mot satisfied, we will assist you with a prompt refund or exchange.
Provomen accepts returns of unused underwear and swimwear items within 14 days from the date of receipt with the exception of clearance items – these items are final sale and cannot be returned. Items purchased on sale are eligible for exchange only. If exchange style selected is of greater value than original item purchased, please contact support@provomen.com and provide the payment method you would like to use for the difference in price. Refunds are applied to full priced items only. We require merchandise be returned in its original packaging, unworn and with all tags attached. Kindly try on all bottoms over your own undergarments. Please do not return any goods if they show signs of being worn, washing, stains, hairs, odours, cosmetics, damaged, detached or missing tags, labels, as they will be classed as used and will not be accepted.
Where items were purchased in a multi-pack, the whole pack must be returned.
Returned items must be complete with their original, undamaged retail packaging and any inserts.
Refunds on full priced items will be credited to the original credit card that was used to make the purchase minus the shipping fees. We are only able to accept merchandise purchased from the www.provomen.com.
Return packages must be shipped prepaid through a traceable method and those shipping costs are non-refundable. Please note: International customers are responsible for all additional shipping costs for exchanges as well as any taxes and/or duties related to your order.
Provomen reserves the right to refuse the return/exchange or any merchandise that does not meet the above requirements.
For any additional questions about returns or exchanges, please email us at support@provomen.com

9. DISCLAIMER

PROVOMEN DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCTs DISPLAYED BY PROVOMEN WHETHER BEFORE OR AFTER YOU HAVE PLACED THE ORDER. YOU UNDERSTAND AND AGREE THAT THE PRODUCT, ITS DESIGN AND TECHNICAL FEATURES ARE CURRENTLY AVAILABLE AND THAT THE PRODUCT MAY BE AVAILABLE FOR PURCHASE BY YOU MAY BE MATERIALLY DIFFERENTLY FROM THE PRODUCT. ALTHOUGHT PROVOMEN HAS MADE EVERY EFFORT TO DISPLAY OUR PRODUCTS AND THEIR COLORS AS ACCURATELY AS POSSIBLE, THE DISPLAYED COLORS OF THE PRODUCTS WILL DEPEND UPON THE MONITOR OF THE USER, AND PROVOMEN CANNOT GUARANTEE THAT THE USER’S MONITOR WILL ACCURATELY PORTRAY THE ACTUAL COLORS OF THE PRODUCTS. IF FOR ANY REASON YOU ARE UNHAPPY WITH THE FINAL VERSION OF THE PRODUCT, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE TO CANCEL YOUR ORDER AS DESCRIBED IN SECTION 8 ABOVE.

10. YOUR USE OF CONTENT AND RESPONSIBILITIES

All of the content available on or through the Services and/or the Site, including without limitation, text, photographs, graphics, logos, trade/service marks, and video and audio content, is owned and/or controlled by us, our licensors and/or content suppliers and is protected, as applicable, by copyright, trademark, trade dress, patent, and trade secret laws, other proprietary rights, and international treaties. You acknowledge that the Services and any underlying technology or software used in connection with the Services contain PROVOMEN’S proprietary information. All content not owned by PROVOMEN that appears on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by PROVOMEN.
You are responsible for all use of the Site and the Services and for all use of your Credentials, including use by others to whom you have given your Credentials. You are responsible for keeping your password confidential and for notifying us if your password has been hacked or stolen. You may use the Site and the Services for lawful purposes only. You may not use the Site or the Services in any manner that could damage, disable, overburden or impair our servers or networks, or interfere with any other party’s use and enjoyment of the Site or the Services. You may not attempt to gain unauthorized access to any of the Services, user accounts, or computer systems or networks, through hacking, password mining or any other means. You agree to don’t copy, modify, adapt, translate, or reverse engineer any portion of the Site; use any robot, spider or other automated device. Collect or store personal data about other users.

11. WARRANTY & CUSTOMER SERVICE

WE MAKE NO EXPRESS OR IMPLIED WARRANTIES OR GUARANTEES ABOUT THE SERVICES. WE DO NOT GUARANTEE THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE EFFECTIVE, RELIABLE OR ACCURATE OR WILL MEET YOUR REQUIREMENTS. PROVOMEN DOES NOT WARRANT THAT THE SITE OR THE SERVICES WILL OPERATE ERROR-FREE, THAT LOSS OF DATA WILL NOT OCCUR, OR THAT THE SERVICES, SOFTWARE OR SITE ARE FREE OF COMPUTER VIRUSES.
PLEASE REMEMBER YOU HAVE A CUSTOMER SERVICE SUPPORT@PROVOMEN.COM THROUGH WHICH WE WILL REPLY TO YOU PROMPTLY.

12. LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES PROVOMEN WILL BE HELD LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OR RELATED TO THIS AGREEMENT. IN THE EVENT PROVOMEN IS HELD LIABLE FOR ANY DAMAGES ARISING OUT OR RELATED TO THIS AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE THE FULL REFUND OF YOUR PURCHASE PRICE WITHOUT INTEREST.

13. ELIGIBILITY

You acknowledge that you must be 18 years of age or older to register with us or use the Site and the Services. If you are under the age of 18 or the applicable legal age in your jurisdiction, you can use the Site or Services only in conjunction with, and under the supervision of, your parent or guardian who has agreed to the Terms of Use. If you do not qualify under these terms, do not use the Site or Services.

14. CHANGES OF THE TERMS OF USE

We may change the Terms of Use at any time, as we reasonably deem appropriate. Upon any change in the Terms of Use, we will post the amended agreement on the Site with notice of the changes and/or send you an email notifying you of the nature of the modifications and providing a link to the modified document on the Site for your review. Your continued use of the Site following receipt of such notification shall constitute your affirmative acknowledgement of the Terms of Use and its modification and agreement to abide and be bound by the Terms of Use, as amended. If at any time you choose not to accept the Terms of Use then you agree not to use the Site.

TERMS & CONDITIONS HAVE BEEN UPDATED AS OF January 5 2024